Information

Payment Information

1. Order Acceptance and Payment
1.1 Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).
1.2 Once payment has been received by us in accordance with clause 5.1 we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us. Motorcycle Recycle reserve the right to refuse any voucher code application or redemption if there is any suspicion of fraud or foul play.
1.3 You may pay for the Products in any currency from time to time stated on our Website.
1.4 You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;
- 1.4.1 a telegraphic transfer or a bank transfer to Motorcycle Recycle's account; or
- 1.4.2 credit or debit card by communicating your card details to Motorcycle Recycle (for the avoidance of doubt the credit/debit cards accepted by us are those listed on the Website on the date your order is placed).
1.5 In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:
- 1.5.1 Motorcycle Recycle may contact you allowing you to make payment in full within a specified time period by the same or another means; or
- 1.5.2 Motorcycle Recycle may at its sole discretion cancel your order in which case Motorcycle Recycle shall return any monies received from you within 30 days of receipt of such monies to your nominated account and Motorcycle Recycle shall be entitled to deduct an administration fee to cover any expenses incurred by Motorcycle Recycle in doing so;
- 1.5.3 you agree that in any event that Motorcycle Recycle shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
1.6 You agree to indemnify Motorcycle Recycle in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.
2. Our Right to Cancel
2.1 We reserve the right to cancel your order if:
- 2.1.1 after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or
- 2.1.2 a Force Majeure Event occurs.
2.2 If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.
2.3 We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.
2.4 This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

Shipping Information

1. Delivery
1.1 We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.
1.2 Delivery will be made to the address specified in the Order Confirmation.
1.3 We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation. We cannot be held liable for delays caused by circumstances beyond the reasonable control of Motorcycle Recycle (such as Force Majeure events). Time will only be of the essence of the contract if you have agreed this in advance with us at the time of placing your order and received an Order Confirmation with a guaranteed delivery date.
1.4 You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.

Returns Information

1. Returns Procedure
1.1 If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:
- 1.1.1 Please contact our office on 01206 793111 calls may be recorded for training purposes to obtain a returns authorisation number before sending the Product(s) back;
- 1.1.2 complete the return form provided with the original packing materials for the delivered Product(s);
- 1.1.3 secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);
- 1.1.4 clearly print your name and address on the outside of the package in the return area and mail the package to: Motorcycle Recycle, Unit 5, Fieldgate Buildings, Haven Road, Colchester, Essex CO2 8HT
- 1.1.5 For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Motorcycle Recycle shall not be responsible for items lost or damaged whilst in transit.
Conditions of Return
1.2 Returns are simple, but are subject to certain rules: (a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full; (b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
1.3 Subject to the conditions in clause 10.1 Motorcycle Recycle will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
1.4 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

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