Frequently Asked Questions

How do I select motorcycle parts I wish to purchase?
  • As you browse through the Motorcycle Recycle Online Store, click on the "add to basket" button alongside the item that you wish to purchase.
How do I know what is in my shopping basket?
  • When browsing through the Motorcycle Recycle Online Store, simply look to the top right corner of your screen to see how many items you have in your shopping basket. Click the shopping basket to see the items you have selected to purchase.
How do I remove an item from my shopping basket?
  • Click the "remove" tick box and click "modify cart" to remove that item from your basket. You may also change the quantity of items to "0" (zero) to remove the item from your shopping basket.
How do I pay for items in my shopping basket?
  • We accept Visa, Mastercard and Paypal for online orders, subject to correct authorisation.
Is it safe to give you my credit card number over the Internet?
  • Yes, read about Motorcycle Recycle web site security in our Privacy Policy. However, if you are still uncomfortable providing your card information over the Internet. no problem. Simply submit your request via email without any payment information to: [email protected] and we will contact you to make arrangements for payment.
How do I know that Motorcycle Recycle has received my order?
  • Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable shipping details for tracking/monitoring.
What is Motorcycle Recycle’s return policy and who do I contact regarding returns?
  • If for some reason you need to return an item to Motorcycle Recycle please email the details of your particular situation to: [email protected] Read about Motorcycle Recycle returns policy here.
How safe is my information and credit card number?
  • Your information is very safe at Motorcycle Recycle and we take site and data security as a serious issue. The Motorcycle Recycle website uses 128-bit encryption to ensure that your data is secure.
  • With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for Motorcycle Recycle. The site offers improved security over many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within Motorcycle Recycle, or by anyone who would try to compromise the security of Motorcycle Recycle. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.
  • When you entered your card details in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.
I'm an overseas customer, I'm not able to purchase a particular item. Why?
  • The couriers we use have stringent volumetric restrictions (parcel dimensions and weight), sadly not every item we sell can travel to every part of the globe. We apologise for any inconvenience.
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